1.Renters must return the car by the end of rental time written on their voucher.
2.The provider will not provide refunds for early returns of cars.
3.The renter must return the car in the same condition as received.
4.Renters who return the car with less fuel than when they were picked up will be charged the difference in fuel.
5.The provider reserves the right not to return the deposit if the vehicle is damaged or if the renter violates the law or rental policy during the rental period.
6.The provider is not responsible for any property left in the vehicle after the vehicle has been returned.
1.In the event of an accident, the renter is required to submit to the provider all documents required by the insurance company, including but not limited to an identity card (KTP or passport) and drivers license.
2.The renter will bear the Self Risk fee of IDR 500,000 for each accident (per panel).
3.The renter will bear the Total Loss Risk cost of 75% of the new price of the car if the car is lost.
4.If an accident occurs caused by the renter which results in damage to the rental vehicle of more than 40%, the renter will be charged an insurance claim fee and a fine of 75% of the daily rental fee if the rental vehicle must be repaired and cannot be used.
5.Disputes between parties will be resolved through consensus deliberation. If a consensus is not reached within 30 days, then the settlement will be carried out at the Bali District Court.
All drivers must have experience riding a bike. Our staff is allowed to cancel bookings if the driver seems unable to safely drive the bike.
All drivers and passengers must wear a helmet while driving a motorised bike.
If you’ve lost or broken your helmet please contact Customer Care and we can bring you a new helmet. Please, never drive without a helmet.
All drivers must have a valid Driver’s License. Depending on your nationality and the location you might also need an International Driver’s License / document. It is your own responsibility that you have these documents in good order and make sure they are still valid!
All bikes must be locked when not in use.
Park your bike at designated parking areas only. Make sure not to park your bike at private properties without permission of its owners.
Customers are responsible to ensure that every member of their group has proper travel documents as regulated by the local government.
All clients are strongly recommended to obtain appropriate travel and medical insurances. Getting travel insurance which covers any potential disadvantages during your holiday including illness, injury, death, 3rd party damage and cancellations is advisable.
All bikes are supplied with a full tank of petrol upon delivery and should be returned with a full tank as well. In case the fuel tank is not filled to the top we will charge for the fuel plus a handling fee.
You have the option to switch to another bike within three hours after accepting your reserved bike, if stock is available and with a one time restriction. In case of an upgrade, the extra costs will be charged. In case of a downgrade, the difference will be refunded.
Bikes must be returned on time. Late return may result in extra hiring costs, so please keep to the agreed return time or notify us 48 hours prior if you wish to extend your rent. If you want to extend your rental period the easiest way to do this is to make a new booking online and inform us by a simple phone call or email.
You must notify Customer Care if you become aware of a fault or if the bike becomes unroadworthy for any reason. We will immediately repair or replace your bike.
We work extremely hard to ensure that our bikes are in excellent condition. As such our bikes are strictly for road use only and are not to be taken off road or onto beaches.
We are not liable to refund any losses caused by improper documentation and any other travel related problems including but not limited to cancelled or delayed flights.
The type of bike you reserved might not be available due to unforeseen circumstances. If this is the case we will provide a similar or upgraded bike at no extra cost.
Our staff is not allowed to provide any other services than listed on our website and brochure.
We will not entertain any complaints raised after client’s departure.
We are not liable for failure to perform our obligation caused by issues beyond its reasonable control including but not limited to act of God, power failure, fire, flood, epidemic disease, war, riot, and terrorism.
If we offer a delivery or collection service at your rental location, delivery and pickup times are indicative. We try to be as punctual as we can, but in busy touristic areas logistics can be a challenge.
If you decide to leave your bike behind at your accommodation for collection without you being present, take 5 pictures of the bike: front side, left side, right side, rear of the bike and the fuel indicator. If your bike has storage capacity under its seat, photograph that as well to show you have put the helmet and other accessories inside. Always leave the keys with the receptionist/duty manager and inform us which of the hotel staff has accepted your keys. It is under no circumstance allowed to leave the bike behind in areas without supervision.
Renters must pay all rental fees up front when handing over the unit, payment can be done by Cash, Card & Transfer
We do accept some other currencies such as Euro, Pound Sterling, Singapore Dollar, Australian Dollar, New Zealand Dollar Indonesian Rupiah, Malaysian Ringgit and Russian Rubble. The prices we quote in these other currencies are converted from USD on a daily basis.
The renters is required to pay a security deposit in the amount of: Scooter 110 – 160cc Daily – Weekly Rent : IDR 300.000 Monthly Rent : IDR 500.000
Customer Care must be notified immediately of any accidents. We will come immediately with a replacement bike and we can potentially help you with a police report. Please do note that our insurance policy does not cover you if it turns out that the driver was drinking, underaged, or not in possession of a valid driving license. To be clear, if you have an accident we require you to contact us immediately, not the next day.
In the event of an accident, full damage deposit will be taken from your credit card until repair estimates are received.
Where an accident occurs after which our motorcycle is deemed to be unroadworthy and which is the fault of the client, the rental contract is immediately terminated with no refund. Clients will be notified by email or phone of cost of repairs and any refund due will be refunded immediately. Do note that opting in to our Motorbike Insurance waives this term away.
We are not liable to damage, loss, injury, and death sustained by the hirers riding the motorbikes or there pillion riders and other people involved in accidents.
Drivers are responsible for tire damages.
Usage of the phone holder is at your own risk. Make sure to fasten your phone properly when using the phone holder. We can not be held liable for any damage to your phone.
